Privacy Policy

PRIVACY NOTICE

We are committed to protecting and respecting your privacy. Please read this privacy notice carefully so that you know why and how we collect your data and how we will use it.

This notice explains:

1. how we use your personal information;
2. which personal information we transfer to third parties;
3. information on marketing announcements;
4. your rights;
5. how we use cookies;
6. how to contact us.

When you visit our website for the first time, we will ask you to accept the use of cookies in accordance with the terms of this notice.

1. HOW DO WE USE YOUR PERSONAL INFORMATION?

This section contains the following information:

• categories of processed personal data;
• sources and categories of personal data not received directly from you;
• purpose of personal data processing;
• legal basis for processing.

We process your account data (“Account Data”). Account data may include your name and email address, telephone number and other data you provide when registering, as well as your purchase history. These data are received directly from you. We process account data for the operation of the website, to be able to provide our services, to ensure the security of the website and services and to communicate with you. The legal basis for this processing is the mutual performance of a contract and/or the conclusion of a contract at your request, as well as our legitimate interests, i.e. the monitoring and improvement of our website and services.

We process information related to the provision of our services on our website (“transactional data”). Transaction details may include your contact details, bank account details and information about the transaction. Transaction data is processed to deliver goods and services and to keep accurate records of these transactions. The legal basis for this processing is the mutual performance of a contract and/or the conclusion of a contract at your request, as well as our legitimate interests, i.e. the proper administration of our website and trade.

We may process information about your application for consumer credit (hire purchase) (“leasing data”). Leasing data may include your employment, marital status, ability to pay and other data. The leasing data is only processed for the purpose of contacting consumer credit companies about the possible provision of consumer credit needed to pay for the goods purchased in case you choose the deferred payment option. The legal basis for this processing is the mutual performance of a contract and/or the conclusion of a contract at your request.

We may process information in connection with any communication you send to us (“correspondence data”). Correspondence data may include the content of the communication and metadata related to the communication. If communication is initiated via our website’s contact forms, the website will generate the metadata associated with the correspondence. The correspondence data is processed for the purposes of contacting you and keeping records. The legal basis for this processing is our legitimate interests, i.e. the proper administration of our website and business, the provision of consistent and high quality consultations and the resolution of disputes between you and our employees.

We may process your personal data as set out in this notice where necessary to comply with or defend legal claims, whether they arise in judicial, administrative or other non-judicial proceedings. The legal basis for this processing is our legitimate interests, namely the protection and safeguarding of our legitimate rights, your legitimate rights and the legitimate rights of others.

In addition to the specific purposes under which we are entitled to process your personal data as set out above, we are also entitled to process your personal data where such processing is necessary to comply with our legal obligation.

2. WHICH PERSONAL INFORMATION DO WE TRANSFER TO THIRD PARTIES?

We want to earn and keep your trust. To ensure that, we will only share your personal information where necessary.

We are entitled to share your data with the following categories of third parties in order to be able to provide you with our services as described in this notice:

Financial transactions related to the purchase of goods on our website may be processed by our payment service providers. We only share your transactional information with our payment service providers to the extent necessary for your payment, refund and complaint purposes.

In addition to special cases, we are entitled to disclose your personal data in order to comply with our legal obligations.

The third parties referred to in this paragraph may also be established outside the Republic of Latvia, the European Union or the European Economic Area. If we transfer your personal data to such persons, we will take all necessary measures to ensure that your privacy is adequately protected. 

3. INFORMATION ON MARKETING ANNOUNCEMENTS

If you have agreed, we will send you marketing communications by email or via text message to provide you with up-to-date information to help you view and find our products.
To send you direct marketing messages related to www.starstore.eu

You can unsubscribe from marketing communications from www.starstore.eu at any time.

You can do it in the following way:

• By clicking on the “unsubscribe” link in any email;
• by contacting us at: info@starstore.eu

If you unsubscribe from marketing communications, we will update your profile to ensure that you do not receive such communications in the future.

Unsubscribing from marketing communications does not mean that communication about services, such as order updates, will be discontinued.

4. YOUR RIGHTS

This part of the notice gives an overview of your rights under the data protection rules. As some of the rights are complex, this notice covers only the main aspects. We ask you to read the relevant legislation and guidelines to be fully informed about your rights.

You have the following rights to your personal information:

1. The right to access the personal information we hold;
2. The right to request the rectification of inaccurate personal information we hold about you. (However, you can edit most of the information in the section “My account”);
3. the right to have your data erased;
4. right to data transferability;
5. right to revoke consent.

If you wish to exercise your rights, make a complaint or have any questions, please contact us by email: info@starstore.eu

1. Right of access. You have the right to consent or object to our processing of your personal data and, where we carry out processing, to access your personal data and other additional information. The additional notice includes information about the purposes of the processing, the categories of personal data processed and the recipients of the personal data. Assuming that the rights and freedoms of others are not affected, we will provide a copy of your personal data.

2. Right to rectification. You have the right to rectify any of your data that is inaccurate and, taking into account the purposes of the processing, you have the right to supplement any data that is incomplete.

3. In some cases, you have the right to erasure of your personal data.

These cases include: (i) the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; (ii) you withdraw your consent and there is no other legal basis for the processing; (c) you object to the processing under certain data protection rules; (d) the processing is for marketing purposes; or (e) the personal data have been unlawfully processed.

However, in some cases you may not be able to exercise these rights. The exceptions where processing is necessary are: (I) to exercise freedom of expression and information; (II) to comply with our legal obligations; or (III) to establish, exercise or defend legal claims.

4. Right to data transferability. To the extent that the legal basis for our processing is:
your consent; or the performance of a contract or acting at your request before entering into a contract, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right is not available if its exercise adversely affects the rights of others.

5. To the extent that our processing of your personal information is in accordance with your consent, you have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of the processing prior to the withdrawal of consent.

5. HOW DO WE USE COOKIES?

Like other websites, we also use cookies. Cookies are small data files that allow us to provide you with a faster and safer website experience. When you visit or interact with our websites, services, apps, tools or chat sites, we or our authorised service providers may use cookies to provide you with a better, faster and safer experience using our websites and for advertising purposes.

Generally, cookies do not contain any information that could identify the user, but your personal information that we hold may be linked to information collected or stored by cookies.

There are two ways to manage cookies:

• External sources (1)
• Browser settings (2)

(1) Cookies from service providers

We use Google Analytics to analyse how you use our website.
For more information on how you can access, manage or delete information related to your Google Account, please see “Transparency and choice”.

We allow these trusted GDPR-compliant companies to use cookies or similar technologies to provide advertising or research services:
our website uses Google Analytics to understand how visitors use the content on the website. If you do not want your browser to use Analytics, you can install the Google Analytics browser add-on.

For direct marketing purposes, we are entitled to use the Facebook advertising platform, which helps us to better identify the needs of the customer according to the cookies collected. 
We are entitled to use Hot Jar to optimise customer experience on the website.

(2) How can you manage cookies?

Most browsers allow users to refuse or delete cookies. Actions may vary depending on the browser and its version.

Please note that deleting or disabling cookies may affect your user experience and you may not be able to take advantage of certain features on our website.

6. HOW CAN YOU CONTACT US?

If you have any questions or comments about this notice, or if you wish that we no longer use your information; or if you wish to exercise any of the rights set out above; or if you have any other questions, please contact info@starstore.eu or:

SIA Omicron, Ganību dambis 2a, Riga, LV- 1045, Latvia (see map here )

Your starstore.eu